Regional Rating Services | Pilbara Regional Council
Pilbara Regional Council
Pilbara, Pilbara Regional Council, PRC
18267
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Regional Rating Services

Activities / Current Activities

Regional Rating Services

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The process of efficiently managing Council’s rating function and assuring this vital revenue stream has become progressively more complex and specialised. Accessing, securing and retaining specialist rates officers is challenging for every local government in Western Australia, and even more so within the Pilbara.

 

The PRC already facilitates a regionally coordinated payroll program for its member local governments, providing a systematic and reliable approach to managing this critical administrative function. The project continues to provide value for money, and enhances flexibility for members dealing with resource scarcity whilst reducing continuity risks. An opportunity exists to repeat this success in the delivery of rating services.

In FY17 costed proposals were delivered to member Local Governments, proving that a regional service could be delivered to members for just under $60k per year, per member. Conservative estimates indicate that the project can save in excess of $1.5 million over 4 years to the member LGAs.

Proposed Outcomes
  • Deliver a regional rates processing service
  • Provide opportunities for efficiencies and cost savings
DELIVERABLE 1
  • Tailored proposal for participating LGAs

KEY RESULTS & TARGETS
  • Individual LGAs participation confirmed.
  • Ratify the scope and extend of the services required for participating LGAs
  • Costed model and implementation plan developed
  • Next steps subject to discussions and endorsement
EXPECTED BENEFITS
  • Provide opportunities for efficiencies and cost savings
DELIVERABLE 2

(SUBJECT TO AGREEMENTS REACHED IN DELIVERABLE 1)

  • Regional service delivery

KEY RESULTS & TARGETS
  • Contractual requirements and service level obligations/incentives/penalties ratified
  • Detailed implementation schedule agreed
  • Rates processing
EXPECTED BENEFITS
  • Create efficiencies in existing services
  • Free up existing resources to work on higher-value activities instead of routine rates services
DELIVERABLE 3

(SUBJECT TO AGREEMENTS REACHED IN DELIVERABLE 1)

  • On-going contract management

KEY RESULTS & TARGETS
  • Monitored and managed services in line with SLAs and members expectations
EXPECTED BENEFITS
  • Ensure value-for-money, quality and performance
DELIVERABLE 4

(SUBJECT TO AGREEMENTS REACHED IN DELIVERABLE 1)

  • Benefits and User satisfaction report card

KEY RESULTS & TARGETS
  • Post-implementation review health check conducted
  • User satisfaction survey conducted not less than once yearly
  • Quantified cost and time savings
  • SLA compliance measured
  • Published yearly report card
EXPECTED BENEFITS
  • Continuous improvements of services under contract